Bookshelf+ FAQ's

How do I cancel Bookshelf+

You can cancel Bookshelf+ from the "My Subscriptions" link under "My Account". View the complete instructions on how to cancel Bookshelf+.

I haven't been using the subscription, can I be refunded?

Subscription services are based on a billing term and not on usage amount.  We do not offer refunds for unused subscriptions. We do have a 14-day grace period after the billing where we are able to refund the last billing.  If you are within the 14-day grace period of the billing you may request a refund by emailing downloads@deseretbook.com.

If I sign up for Platinum Rewards after I already signed up for Bookshelf+ can I get a refund to equal the discount?

The Platinum Rewards discount will be applied on the next Bookshelf+ billing period. If the most recent Bookshelf+ billing has been within 14 days of starting Platinum Rewards, we would be happy to refund the difference. Please contact us at downloads@deseretbook.com and make the request.

Do I keep the books I downloaded to my device if I cancel the subscription to Bookshelf+?

Books downloaded and accessed while you are a paying subscriber to Bookshelf + will no longer be accessible to you once the subscription has been canceled or expired.

If I cancel my subscription and then sign up at a later date, will I get another 30-day trial period?

The 30-day trial period is for new subscribers only.  There is only one free 30-day trial per customer.

How do I change the payment method for my subscription? 

If your card was replaced due to expiration, theft, or any other circumstance, you will have to update the card associated with your subscription. This is different than a Card on File. In order to update the payment method for your subscription, go to My Account > My Subscriptions > Edit Subscription > Update. If your card is not updated, it may be declined at the time of renewal. In this case, our system will attempt to charge the saved card three times. On the third failed attempt, your subscription will automatically be canceled. In that case, you will simply have to sign up for a new subscription, or give us a call at 1-800-453-4532 and we would be happy to get you signed up again. You will not lose any books or markups that you have on your account. 

Do I need to be connected to the internet to listen to audiobooks?

If you wish to listen without an internet connection you can download the complete book (while you are connected to the internet through WiFi or using data on your device). To do so, tap on the book and then the cloud. Tap on the Download All icon near the book cover to download the entire Audiobook. You can also download chapters individually by tapping on the cloud icon to the right of each chapter. A green arrow icon to the right of the chapter indicates that it is downloaded to your device. Once the chapters are downloaded you will no longer need a WiFi connection to enjoy

What Audiobooks are included?

All digital audiobooks are included with the Bookshelf+ subscription.  Books on physical CD's are not included.