Due to the digital nature of these products, eBooks, audiobooks, music, and similar digital products are nonreturnable and therefore cannot be refunded. 

eBooks and audiobooks are sent directly to the customer's Bookshelf. MP3 files are available instantly for download. Due to this type of delivery, there is no way for Deseret Book to retrieve the files once they have been distributed. As such, Deseret Book will not issue refunds for digital product purchases. 

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