Returns are accepted within 30 days* of purchase on most items.
When returning items to our Customer Service Center, please indicate the reason for your return on the the packing slip and include the packing slip in the carton. For your protection, we suggest sending your return via UPS, FEDEX Ground, or insured parcel post. Retain your receipt and tracking number should you need to follow up with the company that handled your return.
Please send all returns to:
Attention: Returns Department
Deseret Book Company
2240 West 1500 South
Salt Lake City UT 84104-4124
DeseretBook.com cannot credit for shipping and handling or pay for return shipping charges unless we have made a shipping error.
Items must be new, in original packaging, and returned in resalable condition.* Personalized items, out of print, and items purchased on clearance are not returnable. Digital products (eBooks, audiobooks, etc.) are also not returnable.
Please note that it may take 1-2 billing cycles for your bank to post the credit to your statement.
Returns Information for Knight and Wells (Temple Dresses)
Returns are accepted within 30 days** of purchase of Knight and Wells clothing items items that are unworn and have original tags and packaging. Include in your return the garment bag and hanger.
Contact our customer service department at email@example.com for a return label.
When returning items to our Customer Service Center, please indicate the reason for your return on the the packing slip and include the packing slip in the carton.
Retail Store Returns
We gladly exchange or return any product that does not meet your satisfaction within 30 days of purchase. Proof of purchase and photo ID are required for all returns or exchanges.
Returns of Distribution products with a receipt or invoice presented within 90 days of purchase will receive a full refund. Without a receipt, refunds will be limited to the current selling price.
* If items arrive in the mail damaged or defective, please contact customer service prior to returning the items.
* *For mail order customers 30 days is from the time you receive your shipment. If mailing the merchandise back to the warehouse a 15 day grace period will be extended to cover the return shipping time. In store returns of mailed items require a Deseret Book account, packing slip, photo ID and Credit/Debit card to process the refund.