Changing Your Email Address

Due to changes made to our website in November 2023, we are currently unable to change the email address on existing Deseret Book accounts. We anticipate restoring this functionality in a future system update.

In the meantime, you may create a new account with your preferred email address. If you have an active Bookshelf Plus subscription or Platinum Rewards subscription (auto-renewal) that you need transferred to a new account, please email downloads@deseretbook.com with the following information:

Your old account email address
Your new account email address
A request to transfer your active services

What to Expect

Digital Product Purchases (eBooks & Audiobooks)

Purchased books will be moved to your new account.
Highlights, notes, and bookmarks cannot be transferred.

Bookshelf Plus Subscriptions

A new subscription will be created on your new account with the remaining time from your original subscription.
Books previously in your library will need to be re-added; we are unable to transfer library contents on subscription accounts.
Highlights, notes, and bookmarks cannot be transferred.
You will need to update your payment method before the next billing date, as credit card information cannot be transferred.

Platinum Rewards

Points from your old account will be added to your new account.
Your expiration date will be carried over.

We apologize for any inconvenience this may cause and appreciate your patience.