Shipping and Handling Information

IMPORTANT CANADA SHIPPING: As of 12/2/24 Canada Post is still on strike. If you are concerned about holiday shipping we recommend that you select Priority Shipping. if standard shipping is selected you package may be held at a shipping warehouse until the strike is over before being turned over to Canada Post for delivery. Once the order has left the Deseret Book warehouse, we are unable to cancel the order, change the shipping, or replace the order.

Rates

*“United States” include the contiguous states as well as Alaska, Hawaii, Protectorates, and Military Installations(APO/FPO)

Surcharge Fees

Heavy or large items will incur an additional fee that will be added on to the shipping charges in checkout.  This will vary based on the products weight and size.

Typical Delivery Time (Business Days)

Information Regarding Shipping Estimates

·        Estimates are calculated in business days after the parcel leaves the Deseret Book warehouse.  Business Days are Monday thru Friday and exclude holidays that shipping carriers are closed for operations.

·        Processing time for in-stock items is typically 1-2 business days but can extend longer during high volume seasons.

·        You will be notified by email when your package is shipped and will include a link for the tracking information.  It is not uncommon for the tracking information to not be updated by the carrier until the following day.

·        Military Installations (APO/FPO) – Time quoted is the time the order will arrive at the US entry point into the military postal system and may not be the final delivery to the addressee.

Additional Shipping Information

·        Deseret Book partners with a variety of shipping companies including USPS, First Mile, FedEx, UPS, DHL, DHL Global, and others. Some packages may be picked up and sorted by one company but then delivered by another company or the local postal system.

·        Some orders will come in multiple shipments.

International Shipping Information

·        International orders that are over $200 (USD) should select priority shipping so that the package is insured.  If standard shipping is selected on a large or expensive orders it may not be eligible for a refund if it becomes lost or damaged in transit.

·        Food items, including food storage items, emergency preparedness food, and 72 Hour Kits that contain food items cannot be shipped internationally.  If ordered, the package may be rejected at the destination country and returned or destroyed.

Customs/Taxes/Fees

Shipments outside the United States may be subject to tariffs, duties, value added taxes (VAT) and other customs fees.  The customer/recipient for all international orders is the importer of record; as such, all customs duties, fees, and taxes are the responsibility of the customer/recipient.  The customer/recipient must comply with all laws and regulations of the destination country. The charges will vary from country to country and may change from time to time. (Brazil and Peru are reportedly taxing imports at rates as high as 100% of the declared value).  Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for these fees and taxes for international orders. We recommend that international customers contact their local customs office for details on how these charges are assessed and collected.  Any package refused by the customer/recipient because of customs, duties, taxes, or other fees will be abandoned in the destination country by the courier and are not eligible for refunds from Deseret Book.

Exchange Rates

All pricing and invoicing are in U.S. dollars and must be paid for in U.S. Funds. For current exchange rates visit: http://finance.yahoo.com/currency-converter/