Support Center

Returns Information

Last Updated: Mar 07, 2018 01:11PM MST

Returns are accepted within 30 days* of purchase on most items.

* For mail order customers 30 days is from the time you receive your shipment.  If mailing the merchandise back to the warehouse a 15 day grace period will be extended to cover the return shipping time.  In store returns of mailed items require a Deseret Book account, packing slip, photo ID and Credit/Debit card to process the refund.

When returning items to our Customer Service Center, please indicate the reason for your return on the reverse side of the packing slip and include the packing slip in the carton. For your protection, we suggest sending your return via UPS, FEDEX Ground,  or insured parcel post. Retain your receipt and tracking number should you need to follow up with the company that handled your return.

Please send all returns to:

Attention: Returns Department
Deseret Book Company
2240 West 1500 South
Salt Lake City UT  84104-4124 cannot credit for shipping and handling or pay for return shipping charges unless we have made a shipping error.

Personalized items, out of print, and items purchased on clearance are not returnable. Please note that it may take 1-2 billing cycles for your bank to post the credit to your statement.

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