Support Center

Bookshelf Plus Common Questions

Last Updated: Jul 31, 2018 01:47PM MDT
Do I need to be connected to the internet to listen to MP3 audio books?
If you wish to listen without an internet connection you can download the complete book (while you are connected to the internet through WiFi or using data on your device). To do so, tap on the book and then the cloud. Tap on the Download All icon near the book cover to download the entire Audiobook. You can also download chapters individually by tapping on the cloud icon to the right of each chapter. A green arrow icon to the right of the chapter indicates that it is downloaded to your device. Once the chapters are downloaded you will no longer need a WiFi connection to enjoy

What Audio Books are included?
All MP3 Digital audio books are included with the Bookshelf Plus subscription.  Books on physical CD's are not included.

How do I cancel my subscription?
After logging in go to My Account, then My Subscriptions.  If you are currently subscribed to Bookshelf Plus it will show up here.  Click on this and select Update Billing.  It is here you can update your payment or cancel your subscription.  The subscription will be canceled at the end of the billing cycle (subscription month) and your Bookshelf Plus access will cease instead of charging your credit card. 
This means If you are subscribed on the month-to-month plan, if you cancel before the next billing date you will finish out your current month and at the time you would normally be billed, the account will be canceled. Those customer who have purchased a years subscription will remain active for the complete year and will be canceled after that term is up and the subscription will not renew.  If a customer cancels their subscription during the trial 30 days - they will still have access through the 30 days.

A 7 day grace period is given after the billing date where a refund can be requested.  Please contact us at downloads@deseretbook.com to make this request.


 

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