Support Center

Frequently Asked Questions Bookshelf App

Last Updated: Oct 17, 2014 03:40PM MDT

Bookshelf Frequently Asked Questions (FAQ) and Answers


Bookshelf General Questions
 
Why did you create your own eReader application?
Our customers are asking us to help them be inspired always. So along with the largest collection of LDS eBooks available anywhere, we make it easy to fill your life with uplifting and motivating gospel material. For example, Bookshelf for iOS devices provides thousands of bite-sized inspirational quotes, along with a new quote sent to your device every day (coming soon for Android devices). In addition, we provide other features to make your gospel study better, like the best search found in any eBook reader, meaning you can find the answers to almost any gospel question.
 
What devices support the Deseret Bookshelf App?
   •    Bookshelf 3.0 is available for Apple devices (iPad, iPhone, iPod Touch) by searching in the Apple App Store for 'Deseret Bookshelf'
   •    Bookshelf 2.0 is available for Android devices by searching for 'Deseret Bookshelf' in the Google Play Store
   •    Our beta web-based version of Bookshelf supports any device with an Internet connection and a web-browser (tablets, desktops, laptops, Kindle Fire, Nook, phones, etc). To access and read your eBooks, please visit: https://read.deseretbook.com The Bookshelf web-reader works best using the following browsers: Mozilla Firefox, Google Chrome, Safari, or up to date versions of Internet Explorer.

 
When I'm logging in, how do I know if I have a DeseretBook.com account?
If you have previously ordered a product online from Deseret Book then you have a DeseretBook.com account. Use the same email address and password you used then. If you cannot remember, choose the “Forgot Password?” link to have your password reset.
 
If you have not registered previously, use the “Create Account” prompts within the app.

 
Why do I have eBooks in my library I didn’t purchase?
Deseret Bookshelf comes with the LDS Classics Starter Library: Teachings of the Prophet Joseph Smith, Jesus the Christ, Discourses of Brigham Young, History of Joseph Smith by His Mother, Lectures on Faith, Gospel Doctrine, the Miracle of Forgiveness, and the Autobiography of Parley P. Pratt and the entire Standard Works.
 
How do I read an eBook after purchasing?
eBooks are ready to download into your library immediately after purchase. Open the study pane if it isn’t already open by clicking the icon at the top-left of your screen. Then click the library icon (looks like a shelf of books, found near the top along the left) and you should be able to find your book in your library. Tap on the book’s cover image to download it to your device and begin reading. As long as your device is connected to the Internet Bookshelf checks for new purchases every twenty seconds. If you can’t find your book check your Internet connection to make sure its active.
 
How do I remove an eBook from my device?
To archive an eBook first find it in your Deseret Bookshelf library (the top icon along the left side of your screen). Press and hold your finger on the eBook you would like to archive. You will be sent to the book information screen. Tap the Archive icon (an arrow pointing down into a Filing cabinet) and the eBook will be removed from your library.
 
To download the eBook again, first find the book in the section of the main library called “eBooks in the Cloud.” Tap the cover and it will begin downloading.

 
I’ve downloaded an eBook but it has missing or duplicate pages. How can I fix this?
Archiving and re-downloading the eBook removes the current version from your device and replaces it with the most current version which often fixes the errors.
 
If you still have content errors please email downloads@deseretbook.com and our eBooks team will look into the problem.

 
While reading an eBook, how do I change my reading preferences like font, size, brightness, and reading mode?
Tap the middle of any page to bring up additional reading options, then tap the Reading Settings icon (an upper case A next to a lower case a). From this screen you can modify all the available options for your device.
 
How do I highlight passage or make a note within an eBook?
Press and hold your finger on one of the words you would like to highlight or make a note about. Text bars will appear on your screen which you can move to include all the text you wish to include with your highlight or note. When highlighting you can choose from different highlighting or underlining colors. You can also add different tags to your highlights to help you find them later.
 
To see your highlights, notes, or tags, tap on the highlights/notes icon in the left-hand study pane.

 
Billing & Account Questions
How do I apply Platinum Reward Points or Gift cards to an eBook purchase?
To use Platinum Reward Points or Gift Cards towards eBook purchases first find the book you’re interested in on DeseretBook.com. When you tap the Buy Now button and log in you will be taken to the Digital Checkout page.
 
To use a gift card enter your gift card number and then tap the green triangle button to apply the gift towards this purchase.
 
If you are a platinum member, you will also see your platinum points balance. If your balance does not appear go to the Platinum Portal and enter your Platinum rewards number (found on a Deseret Book receipt or catalog) to link your Platinum account to your your email address. If you need further assistance, then call customer service at 1-888-846-7302.

 
Can I use an online coupon or promo code for eBook purchases?
Coupons or other promotional discounts are not valid for digital download purchases at this time. However Bookshelf sends promotional emails highlighting special 48-hour sales. These emails frequently offer exclusive pricing on best-selling bundled sets, newly released eBooks, or available free titles.
 
How can I change my account's billing address, credit card, email address, or password?
Account changes may be made directly from DeseretBook.com by logging into your account and selecting the requested action from the left-hand side.
 
Can I gift a Bookshelf eBook to someone?
Currently you cannot purchase an eBook as a gift for someone else. You can purchase a Deseret Book gift card instead.
 
Why do I need to enter credit card information to get a free e-book?
Currently our eCommerce system requires a credit card be on file for all transactions regardless of cost. We safeguard your credit card information using industry standard security and you will not be charged for any free purchase.
 
How do I find all your free and low-priced eBooks?
Pressing on the shopping cart icon in the app will take you to our eBook store. Hit the search button without entering any text to see our complete catalog of over 3,000 eBooks. You can then go to the left hand side and put a checkmark in 'Free' or ‘.99-$4.99’ to see those lists.
 
You can also shop for eBooks on deseretbook.com by going to the top menu and clicking on eBooks. Then on above the search results click to sort it by 'Lowest Price' and you will see all the eBooks starting with those that are free.

 
How many people can share a Bookshelf account?
You can log in with the same Bookshelf account on any as many devices as you own. People living within the same household can also share a Bookshelf account.
 
Can my spouse and I have our Bookshelf accounts merged together?
If you live in the same home we can combine your two accounts into one. Please call our customer service at 1-888-846-7302 and they will help you. However, we cannot merge your personalizations: highlights, notes, bookmarks, etc.
 
My spouse purchased an eBook under her email account. How can I get it to show up also under my Bookshelf account also?
eBooks purchased can only be read by one email address.
 
How do I change the account that my Bookshelf app is associated with?
Tap Settings (Gear icon) along the left side of your screen and log out. From the login screen enter information for the other account you want to use.
 
If you want to change the email address associated with your account, log into DeseretBook.com by clicking on My Account at the top right corner of the website and signing in with your old email account. Then click on Email and Password on the left. You can then set your new email account and password.

 
Apple Devices
 
How do I get the Deseret Bookshelf application on my Apple device?
The free Deseret Bookshelf application is available for the iPhone, iPad, and iPod Touch through the Apple App Store. Open the App Store and use the search box by entering the keywords: Deseret Bookshelf. Our app will appear and you may tap the 'free' icon to begin the download process. You will then be prompted to enter in your Apple ID and password, and the application will begin installing.
 
What’s new in the latest version of Bookshelf for Apple devices?
For the latest release notes please review the Apple App Store description by visiting https://itunes.apple.com/us/app/deseret-bookshelf-lds-e-reader/id428709147?mt=8
 
My purchase doesn’t seem to be downloading to my Apple device
These steps should fix almost all problems with the Bookshelf app on Apple devices.
 
1. Make sure that the email address that you purchased the eBooks under is the same email address that you are using to log into Bookshelf. To check which email account you logged in under you can go to the Settings panel. The email address with which you are logged in will display on this screen.
 
2. If an eBook is coming up without a cover or without all the chapters, archiving and re-downloading the eBook removes the current version from your device and replaces it with the most current version which often fixes the errors.
 
3. If your purchase is still not working, you can try re-installing the Bookshelf app. Do this by pressing on the app icon for a few seconds until it starts to shake on the screen. Then press the little “x” in the top left corner of the app icon. Finally, press the home button on your phone to exit edit mode. Reinstall Bookshelf by opening the App Store app and searching again for Deseret Bookshelf.
 
4. You can also try restarting your phone. Hold down both the top power button and the home button at the same time for about 10 seconds until after the screen goes black and the silver apple pops up again, then let go.
 
5. If none of these steps work email customer service at downloads@deseretbook.com and they will do their best to help you.

 
Android Devices
How do I get the Deseret Bookshelf Application on my Android device?
Deseret Bookshelf is available as a free download through the Google Play Store. To install, navigate to the Google Play application on your Android device. From the upper-right hand corner, enter the following keywords into search bar: Deseret Bookshelf. Tap on the Free icon to begin installation. You will then be prompted to login with your Google Play account, after which you enter the application will begin installing.
 
What’s new in the latest version of Bookshelf for Android devices?
For the latest release notes please review the Google Play Store description by visiting https://play.google.com/store/apps/details?id=com.deseretbook.bookshelf
 
Why can’t I highlight eBook passages on my Android device?
Android versions of Bookshelf before 2.0 are not designed to work with modern Android operating systems. Please upgrade to at least Bookshelf 2.0 to solve these and other user interface problems.
 
The Bookshelf app doesn't appear to be usable at all on my Android device
Android versions of Bookshelf before 2.0 are not designed to work with modern Android operating systems. Please upgrade to at least Bookshelf 2.0 to solve these and other user interface problems.
 
Kindle Devices
How do I get the Deseret Bookshelf app installed on my Kindle Fire?
Currently Amazon will not approve the Deseret Bookshelf application for its devices. We will continue submitting the app hope they will eventually accept it. In the meantime, you can use the beta Bookshelf web-reader by visiting: https://read.deseretbook.com. The web-reader will allow you to read all your Bookshelf titles from any internet connected device, including your Kindle Fire and Kindle HD using a web browser.
 
Barnes and Noble Nook Devices
If you have a Nook HD or Nook HD+, you need to install the Google Play store update on your device before you can install the Bookshelf app.
 
Sony eReader, Windows Mobile, and Other Mobile Devices
Currently Deseret Bookshelf is not available on these mobile platforms. You can use the beta Bookshelf web-reader by visiting: https://read.deseretbook.com. The web-reader will allow you to read all your Bookshelf titles from any internet connected device.
 
 
If you still have questions, feedback or other concerns, please contact us at downloads@deseretbook.com

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