Support Center

eBook or Audiobook is Not Showing Up

Last Updated: Jul 31, 2018 01:53PM MDT
If your eBook or Audiobook is not showing up on your Apple or Android device, logout of the Deseret Bookshelf app and then log back in: Tap on the My Account icon at the bottom right of the screen. Then tap on the red Logout button found towards the bottom of the screen. You will want to verify that you are logging into the application with the same email address that you used for the purchase. Log back into the Deseret Bookshelf app and your eBook should begin loading into your Library. Each eBook will have a cloud icon with a down arrow next to it if it is in your Library. Tap on the cover of the book to download it to your device

If your eBook or audiobook is still not showing up then delete the Deseret Bookshelf app and reinstall it from the Apple App Store or Google Play Store:

For Apple devices:
  1. Delete the Deseret Bookshelf app from your device: Go to your main app screen, hold your finger on the DB Bookshelf app icon until it wiggles, tap the “x” in the upper left corner of the DB Bookshelf icon and tap “Delete” in the popup.
  2. Go to the Apple App Store on your device and Install/Update the Deseret Bookshelf app: Find the Deseret Bookshelf app and tap "Get" or the Cloud icon with the down arrow. A circle with a square in the middle appears, the outline of the circle gets thicker in a clockwise direction as the app downloads and installs. Tap the “Update” button if one appears otherwise tap the “Open” button, tap or swipe through the Deseret Bookshelf app introductory messages and/or tap the “x” to close the little window.
  3. Login to your Deseret Bookshelf app with your email login and your Deseret Book password.

For Android devices:
  1. Go to the Google Play Store on your device and search for "Deseret Bookshelf". Tap Deseret Bookshelf LDS e-reader.
  2. Tap The "Uninstall" button, tap the "Install" button when it appears, tap the "Open" button when it appears.
  3. Login to your Deseret Bookshelf app with your email login and your Deseret Book password.

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