Support Center

eBook or Audiobook is Not Showing Up

Last Updated: Mar 08, 2016 12:42PM MST
If your eBook or audioboook is not showing up on your Apple or Android device, logout of the Deseret Bookshelf  app and then log back in: Tap DB at the upper left corner to bring out the menu bar along the left hand side of the screen. Select the gear/cog icon at the bottom left and tap the red logout. You will also want to verify that you are logging into the application with the same email address that you used for the purchase.  Log back in to the Deseret Bookshelf app and your eBook should begin loading into your account. Each eBook will have a cloud icon with a down arrow next to it if it is in your "Archived eBooks" tap it to download it to your device.

*If you have an Android device, press the MENU button/Settings cog wheel icon to bring up the sync eBooks and logout prompts.*

If your eBook or audiobook is still not showing up then delete the Deseret Bookshelf app and reinstall it from the Apple App Store or Google Play Store:

For Apple devices:
  1. Delete the Deseret Bookshelf app from your device: Go to your main app screen, hold your finger on the DB Bookshelf app icon until it wiggles, tap the “x” in the upper left corner of the DB Bookshelf icon and tap “Delete” in the popup.
  2. Go to the Apple App Store on your device and Install/Update the Deseret Bookshelf app: Find the Deseret Bookshelf app and tap "Free" or the Cloud icon with the down arrow. A circle with a square in the middle appears, the outline of the circle gets thicker in a clockwise direction as the app downloads and installs. Tap the “Update” button if one appears otherwise tap the “Open” button, tap or swipe through the Deseret Bookshelf app introductory messages and/or tap the “x” to close the little window.
  3. Login to your Deseret Bookshelf app with your email login and your Deseret Book password.

For Android devices:
  1. Go to the Google Play Store on your device and search for "Deseret Bookshelf". Tap Deseret Bookshelf LDS e-reader.
  2. Tap The "Uninstall" button, tap the "Install" button when it appears, tap the "Open" button when it appears.
  3. Login to your Deseret Bookshelf app with your email login and your Deseret Book password.

Contact Us

d587a11dd557fa33ac71ee324811537b@deseretbook.desk-mail.com
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete