Support Center

International Shipping

Last Updated: Mar 21, 2016 11:25AM MDT
International Standard Air (Excluding Mexico and Canada)
Carrier - DHL Global & delivered by local postal service
Shipping Time: 9 - 17 Business Days
Shipping Rates: U.S. $18.95 per order plus U.S. $2.95 per item*

International Priority (Excluding Mexico and Canada) (NO PO BOXES)
Carrier - DHL Courier
Shipping Time: 3-4 Business Days*
Shipping Rates: U.S. $30.95 per order plus U.S. $6.95 per item*

Mexico Standard Air
Carrier - DHL Global & delivered by local postal service
Shipping Time: 9 - 17 Business Days
Shipping Rates: U.S. $3.50 per order plus U.S. $4.49 per item*

Mexico Priority (NO PO BOXES)
Carrier - DHL Courier
Shipping Time: 3-4 Business Days*
Shipping Rates: U.S. $8.00 per order plus U.S. $4.99 per item*

SPECIAL NOTE FOR INTERNATIONAL ORDERS:
All international orders over $100.00 should select Priority Shipping so that it is trackable and insured.  If Surface or Standard Air is selected on an order of this size, the customer assumes liability for the package and is not eligible for a refund should package be lost or damaged in transit.

Information on Delivery Times
The shipping times for Standard Air refer to the amount of time it takes for the package to be delivered to the destination country. Once the local postal system of the destination country receives the package they will make the delivery arrangements. Deseret Book has no control over the package once it is in the hands of the local post office. Actual delivery times may vary from country to country. Most delays in international deliveries are due to customs, import duties, or local postal guidelines.

Priority orders received before 10:00 a.m. (U.S. Mountain Time) Monday through Friday will be shipped the same day. Priority Orders received after 10:00 a.m. (U.S. Mountain Time), or on Saturday or Sunday, will be shipped the following business day. (This applies to orders that have in stock merchandise and does not contain any special requests or instructions.) If you have questions about a shipment please call 1-888-846-7302 (US & Canada) or 801-517-3369 (Internationally) or email service@deseretbook.com.


Customs/Taxes/Fees
Shipments outside the United States may be subject to tariffs, duties, value added taxes (VAT) and other customs fees.  The customer/recipient for all international orders is the importer of record; as such, all customs duties, fees, and taxes are the responsibility of the customer/recipient.  The customer/recipient must comply with all laws and regulations of the destination country.  The charges will vary from country to country and may change from time to time.  (Brazil and Peru, in particular, are reportedly taxing imports at rates as high as 100% of the declared value).  Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for these fees and taxes for international orders.  We recommend that international customers contact their local customs office for details on how these charges are assessed and collected.  Any package refused by the customer/recipient because of customs, duties, taxes, or other fees will be abandoned in the destination country by the courier and are not eligible for refunds from Deseret Book.

Mexico, South Africa, Central and South America
Due to past problems with postal theft, customers shipping to Mexico, South Africa, Central and South America should not choose the Standard Air shipping option. Orders to these destinations can only be sent via International Priority so that it's trackable and insured.  If  Standard Air is selected on an order to one of these areas, the customer assumes liability for the package and is not eligible for a refund should package be lost or damaged in transit.

Exchange Rates
All pricing and invoicing is in U.S. dollars and must be paid for in in U.S. Funds. For current exchange rates visit:
http://finance.yahoo.com/currency-converter/

Important Note Regarding Shipping and Delivery Estimates
All "gift" shipments (merchandise being shipped to an address different from the billing address) will add one extra day to the availability time.

Please note that on each book/product's page there is an availability statement. For example: (Available to ship 1 - 2 days). This statement refers only to that product's availability. For a complete estimate of when you may expect delivery, add the availability estimates to the estimated shipping time for the shipping option of your choice.
Availability + Shipping Option = Delivery Time

Example: Ships in 2-3 Business Days + US Standard 5-7 Business Days = 7-10 Business Days Arrival Time


Surcharges & Pre-order Charges
Additional shipping charges (surcharge) may apply to large pictures, emergency preparedness items, multi-volume sets, and figurines (due to their size and weight). The charge varies based on the size and weight of the item.
Items that are Pre-order that are ordered along with other merchandise will have an additional $3.75 Surcharge added to cover the expense of shipping the product separately.  Unfortunately we are unable to hold the entire order to ship together when the pre-order becomes available.

 *An "item" is a product priced at U.S. $2.00 or more. Items priced at U.S. $1.99 or less will not incur the per item charge until the accrued total of all items under U.S. $1.99 reaches U.S. $2.00. The per item charge will only be incurred once for all items price under U.S. $2.00.

Contact Us

d587a11dd557fa33ac71ee324811537b@deseretbook.desk-mail.com
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